Sphere Travel Terms and Conditions

YOUR CONTRACT IS WITH SPHERE TRAVEL, a member of ABTA.

1. Your Holiday Contract
   When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
   A contract will exist as soon as your booking is made. This contract is made on the terms of these booking conditions, which are governed by Scottish Law,
   and the jurisdiction of the Scottish Courts, but not exclusively, so if you live elsewhere in the UK the courts of England, Wales or Northern Ireland also have
   jurisdiction.
2. Your Financial Protection
   Your holiday is financially protected by our ABTA number W7462.
   Your Holiday Price
   1. We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish
      to book before your contract is confirmed.
   2. When you make your booking you must pay a deposit of £75 per person. The balance of the price of your travel arrangements must be paid at least 10
      weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time
      we shall retain your deposit.
3. If You Change Your Booking
   If, after you have booked your holiday, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation,
   we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who
   made the booking.
   You will be asked to pay an administration charge of £20, and any further cost we incur in making this alteration. You should be aware that these costs could
   increase the closer to the departure date that changes are made and you should contact us as soon as possible.
4. If You Cancel Your Holiday
   You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be
   received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum
   shown in clause 6.
   Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
5. If We Change or Cancel Your Holiday
   It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we
   may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest
   possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a
   particular travel arrangement is not reached, we may have to cancel it. If we are unable to provide the booked travel arrangements, you can either have a refund
   of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the
   alternative is of a lower value).

   	IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY	IF WE CANCEL YOUR HOLIDAY	IF YOU CANCEL YOUR HOLIDAY
   Period before departure within which notice of Cancellation or major change is received by us or notified to you	Amount of compensation you will receive from us	Amount you will receive from us	Amount of cancellation charge
   More than 70 days	£nil	Deposit only or full amount paid	Deposit Only
   42 – 69 days	£20	Full amount paid + £20	30% of holiday cost or deposit if greater
   28 – 41 days	£20	Full amount paid + £20	40% of holiday cost or deposit if greater
   8 – 27 days 0 – 7 days	£30 £50	Full amount paid + £30 Full amount paid + £50	50% of holiday cost or deposit if greater 100% of holiday cost

   
   The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
   Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or
   unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or
   nuclear disaster, fire, adverse weather conditions.
   BOOKING TERMS AND CONDITIONS
   Other examples of minor changes include alteration of your outward/return journey by less than 12 hours, change of accommodation to another of the same
   standard.
   If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of
   either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any
   price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where
   the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
6. If You Have A Complaint
   If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your
   complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Sphere Travel 12
   Montgomery Street Edinburgh EH7 5JS, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This
   will assist us to quickly identify your concerns and speed up our response to you.
   It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay whilst in resort.
   If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and
   this may affect your rights under this contract.
7. What Happens To Complaints
   Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a
   special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.
   The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full
   details will be provided on request or can be obtained from the ABTA website www.abta.com
   The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply
   to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include
   an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
   The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return
   from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such
   agreement.
   For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires
   your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from
   www.abta.com
8. Our Liability to You
   If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has
   affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a
   third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable
   circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or
   our suppliers, even with all due care, could not foresee or forestall.
   Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also
   be limited in accordance with and/or
   in an identical manner to
   The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
   Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the
   Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation
   that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of
   compensation contained in these or any conventions.
   You can ask for copies of the Transport Companies Contractual terms or the International Conventions from our offices at Sphere Travel 12 Montgomery Street,
   Edinburgh EH7 5JS.
9. Personal Injury Unconnected With Your Booked Travel Arrangements
   If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel
   arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and
   you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking
   to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party
   to £5,000.
10. Passport, Visa and Immigration Requirements
    Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant
    Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration
    requirements.